Privacy Policy

1. Introduction

Qualified Pipeline ("we," "our," or "us") operates qualifiedpipeline.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information:

Name, email address, phone number, and company information when you submit inquiry forms

Payment information processed through third-party payment processors

Business information related to campaign setup and buyer criteria

Automatically Collected Information:

IP address, browser type, operating system

Pages visited, time spent on pages, links clicked

Referring website addresses

Cookie data and device identifiers

Call Data:

Phone numbers (caller and recipient)

Call recordings and transcripts

Call duration, time, and outcome

Voice AI interaction data

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our services

Process transactions and send related information

Generate qualified calls and manage campaigns

Improve and optimize our website and services

Communicate with you about services, updates, and offers

Monitor and analyze usage patterns and trends

Detect and prevent fraud and security threats

Comply with legal obligations and industry regulations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers:

Call tracking platforms (Ringba, Invoca)

Payment processors

Cloud hosting providers

Analytics services (Google Analytics)

Advertising platforms (Meta, Google Ads)

Business Partners:

Buyers who purchase qualified calls from our campaigns

Advertising networks and lead generation partners

Legal Requirements:

When required by law, subpoena, or court order

To protect our rights, property, or safety

In connection with business transfers or acquisitions

We do NOT sell your personal information to third parties for their marketing purposes.

5. Call Recording and Consent

By using our services, you acknowledge and consent to:

Recording of all inbound phone calls for quality assurance

Use of voice AI systems for call qualification

Storage of call recordings for up to 12 months

Sharing of call recordings with buyers who purchased the call

All call recordings comply with federal and state recording laws. Callers receive verbal notification that calls may be recorded.

6. Data Retention

We retain your information for as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes and enforce agreements

Call recordings are retained for 12 months. Personal information submitted through forms is retained for 24 months unless you request deletion.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Opt-out of marketing communications

Withdraw consent for processing

Request data portability

To exercise these rights, contact us at [email protected].

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

8. Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Security

We implement reasonable security measures to protect your information, including:

SSL encryption for data transmission

Secure servers and data storage

Access controls and authentication

Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

For questions about this Privacy Policy, contact us at:

Qualified Pipeline
Email: [email protected]

TERMS AND CONDITIONS

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using qualifiedpipeline.com ("Website") and our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our Website or services.

2. Description of Services

Qualified Pipeline provides performance marketing and pay-per-call lead generation services, including:

Paid advertising campaign management

Qualified phone call generation

Call tracking and reporting

Voice AI qualification systems

3. Eligibility

You must be:

At least 18 years of age

Authorized to enter into binding contracts

Operating a legitimate business

Compliant with all applicable laws and regulations

4. Account Registration

To use certain services, you may need to create an account. You agree to:

Provide accurate and complete information

Maintain the security of your account credentials

Notify us immediately of unauthorized access

Accept responsibility for all activities under your account

5. Service Agreement and Pricing

For Buyers (Call Recipients):

Pricing is based on qualified call volume

Payment terms are net 7 days from invoice date

Calls are billed only when they meet agreed qualification criteria

Minimum campaign budgets may apply

For Publishers/Affiliates:

Commission structures are defined in separate agreements

Payment terms are net 30 days

Traffic must comply with our quality standards

6. Call Quality Standards

Qualified calls must meet the following criteria:

Inbound calls from legitimate consumers

Meet buyer-specified demographic requirements

Minimum call duration (typically 90-120 seconds)

Pass voice AI qualification screening

No robocalls, autodialed calls, or artificial traffic

We reserve the right to credit or refund calls that do not meet quality standards.

7. Compliance and Prohibited Activities

You agree to comply with:

Telephone Consumer Protection Act (TCPA)

Do Not Call (DNC) regulations

CAN-SPAM Act

State-specific telemarketing laws

Industry-specific advertising guidelines

Prohibited Activities:

Generating calls through illegal or deceptive means

Using robodialers or predictive dialers

Calling numbers on DNC lists without consent

Misrepresenting products, services, or prices

Using false or misleading advertising

Violating consumer privacy rights

Engaging in click fraud or traffic manipulation

Violation of these prohibitions may result in immediate termination and legal action.

8. Intellectual Property

All content on our Website, including text, graphics, logos, and software, is owned by Qualified Pipeline and protected by intellectual property laws. You may not:

Copy, reproduce, or distribute our content without permission

Use our trademarks or branding without authorization

Reverse engineer or decompile any software

9. Payment Terms

For Call Buyers:

Payment is due within 7 days of invoice date

Accepted payment methods: ACH, wire transfer, credit card

Late payments may incur fees of 1.5% per month

Unpaid invoices may result in service suspension

Refund Policy:

Calls not meeting qualification criteria will be credited

Refund requests must be submitted within 7 days

Technical errors resulting in duplicate charges will be refunded

10. Data and Call Recordings

All calls are recorded for quality assurance

Call recordings are stored for up to 12 months

Buyers receive access to recordings of purchased calls

Call data may be used for analytics and optimization

11. Service Availability and Modifications

We strive for 99.9% uptime but do not guarantee uninterrupted service. We reserve the right to:

Modify or discontinue services with notice

Perform scheduled maintenance

Update pricing with 30 days notice

Change qualification criteria with buyer consent

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability shall not exceed amounts paid by you in the preceding 3 months

We are not liable for indirect, incidental, or consequential damages

We do not guarantee specific call volumes or conversion rates

We are not responsible for third-party service failures

13. Indemnification

You agree to indemnify and hold harmless Qualified Pipeline from any claims, damages, or expenses arising from:

Your use of our services

Your violation of these Terms

Your violation of any laws or regulations

Infringement of third-party rights

14. Termination

We may terminate your access to our services:

For violation of these Terms

For fraudulent or illegal activity

For non-payment

For any reason with 30 days notice

Upon termination:

You must pay all outstanding invoices

Access to services will be revoked immediately

Call recordings will be retained per our retention policy

15. Dispute Resolution

Governing Law: These Terms are governed by the laws of [Your State], without regard to conflict of law principles.

Arbitration: Any disputes shall be resolved through binding arbitration in [Your City, State] under the rules of the American Arbitration Association, except:

Claims under $10,000 may be brought in small claims court

Either party may seek injunctive relief in court

16. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Qualified Pipeline.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver: Failure to enforce any provision does not constitute a waiver.

Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Website notice. Continued use after changes constitutes acceptance.

18. Contact Information

For questions about these Terms, contact us at:

Qualified Pipeline
Email: [email protected]

COOKIE POLICY

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us recognize your device and remember information about your visit.

2. Types of Cookies We Use

Strictly Necessary Cookies:

Enable core website functionality

Remember your preferences and settings

Maintain security and prevent fraud

Cannot be disabled without affecting site functionality

Performance and Analytics Cookies:

Google Analytics: Track website usage and performance

Hotjar: Analyze user behavior and improve user experience

Track page views, session duration, and navigation patterns

Functionality Cookies:

Remember your language and region preferences

Store your login information

Personalize content based on your interests

Advertising and Tracking Cookies:

Meta Pixel: Track conversions from Facebook/Instagram ads

Google Ads: Measure ad performance and retargeting

LinkedIn Insight Tag: B2B advertising and analytics

TikTok Pixel: Track TikTok ad performance

3. Third-Party Cookies

We use third-party services that may set cookies:

Google Analytics: Web analytics and reporting

Meta (Facebook): Advertising and conversion tracking

Google Ads: Advertising and remarketing

Hotjar: User experience analysis

Stripe/PayPal: Payment processing

These third parties have their own privacy policies governing cookie use.

4. How We Use Cookie Data

We use cookies to:

Improve website performance and user experience

Analyze traffic patterns and user behavior

Track marketing campaign effectiveness

Deliver relevant advertising

Prevent fraud and maintain security

5. Managing Cookies

Browser Settings: Most browsers allow you to:

View and delete cookies

Block third-party cookies

Block all cookies (may affect functionality)

Browser-Specific Instructions:

Chrome: Settings > Privacy and Security > Cookies

Firefox: Options > Privacy & Security > Cookies

Safari: Preferences > Privacy > Cookies

Edge: Settings > Privacy > Cookies

Opt-Out Tools:

Google Analytics Opt-out: Google Analytics Opt-out Browser Add-on

Network Advertising Initiative: NAI Opt-Out

Digital Advertising Alliance: DAA Opt-Out

6. Cookie Duration

Session Cookies: Deleted when you close your browser

Persistent Cookies: Remain until expiration or manual deletion (typically 1-24 months)

7. Do Not Track

Our Website does not currently respond to Do Not Track (DNT) signals. We will update this policy if DNT standards are established.

8. Cookie Consent

By using our Website, you consent to our use of cookies as described in this policy. You can withdraw consent by adjusting your browser settings or using opt-out tools.

9. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. The "Last Updated" date indicates when changes were made.

10. Contact Us

For questions about our use of cookies, contact us at:

Qualified Pipeline
Email: [email protected]

ACCEPTABLE USE POLICY

Effective Date: January 1, 2025

1. Purpose

This Acceptable Use Policy outlines prohibited uses of Qualified Pipeline's services to ensure compliance, quality, and ethical standards.

2. Prohibited Traffic Sources

You may not generate calls through:

Robodialers or predictive dialers

Pre-recorded messages without consent

Calling numbers on Do Not Call lists

Misleading click-to-call advertisements

Incentivized calling campaigns

Traffic from known fraud sources

3. Prohibited Marketing Practices

You may not:

Use false, misleading, or deceptive advertising

Misrepresent products, services, or pricing

Impersonate government agencies or officials

Make unauthorized health claims

Violate trademark or copyright laws

Use spam or unsolicited communications

4. Compliance Requirements

All campaigns must:

Comply with TCPA regulations

Respect Do Not Call registrations

Provide clear disclosures and terms

Honor consumer opt-out requests

Maintain accurate call records

Follow industry-specific regulations

5. Data Protection

You must:

Protect consumer personal information

Use data only for authorized purposes

Implement reasonable security measures

Report data breaches within 24 hours

Comply with applicable privacy laws

6. Enforcement

Violations may result in:

Immediate account suspension

Termination of services

Forfeiture of unpaid commissions

Legal action and liability claims

7. Reporting Violations

To report violations, contact: [email protected]

DISCLAIMER

Last Updated: January 1, 2025

1. No Guarantees

Qualified Pipeline makes no guarantees regarding:

Specific call volumes or lead quantities

Conversion rates or revenue outcomes

Campaign performance or ROI

Service availability or uptime

Results vary based on industry, offer, and market conditions.

2. No Professional Advice

Information on our Website is for general informational purposes only and does not constitute:

Legal advice

Financial advice

Tax advice

Professional consulting

Consult qualified professionals for specific guidance.

3. Third-Party Services

We are not responsible for:

Third-party service failures or errors

Actions of call buyers or publishers

External website content or practices

Payment processor issues

4. Service "As-Is"

Our services are provided "as-is" and "as-available" without warranties of any kind, express or implied, including:

Warranties of merchantability

Fitness for a particular purpose

Non-infringement

Accuracy or completeness

5. Forward-Looking Statements

Any projections, forecasts, or case studies are not guarantees of future performance. Past results do not predict future outcomes.

6. Changes to Services

We reserve the right to modify, suspend, or discontinue services at any time without liability